Since 1982, Larry Hammer, the soft-spoken, high-tech troubleshooter who hangs all his hats at our Product Center in Jackson, Tennessee, has been writing technical articles for Mighty and serving as liaison between Mighty Franchisees and their 25,000+ customers. If a product complaint comes into Mighty's Home Office or Jackson center, Larry has the responsibility to scope it out and solve both the immediate problem and any future problems.

"I'm an island," he says with that ironic, yet almost imperceptible grin. "My job is to be objective; I deal with facts and evidence, no matter where the chips fall." And his high-tech/high-touch, down home honesty has won the respect and admiration of thousands of technicians, automotive engineers, vocational teachers and even the U.S. Air Force.