Our Services

Tech Hotline

Our Services : Tech Hotline

Tech Hotline - Identifix

About Identifix

Identifix serves more than 100,000 automotive technicians and shop owners in the United States, Canada and Latin America through its online Direct-Hit® system, Repair Hotline service and Direct-Shop® shop management system. Identifix has been in business since 1987, is headquartered in Roseville, Minnesota, and has additional locations in California, Utah and Nevada. The company serves customers throughout the United States, Canada and Latin America.

Direct-Hit® Online Repair Database

Direct-Hit by Identifix is the automotive service, maintenance and repair industry’s largest and most reliable database of continually updated, experience-based information for what breaks on vehicles and how to fix it. In addition to over 1,000,000 confirmed fixes and shortcut tests gathered from our live hotline, our Direct-Hit online system includes genuine OEM service and repair information for unedited factory data technicians can count on. Each subscription to Direct-Hit also includes:

  • Remove / Replace Procedures
  • Technical Service Bulletins (TSBs)
  • Diagnostic Trouble Codes (DTCs)
  • Colored Wiring Diagrams
  • Factory Specs and Capacities
  • Labor Estimating and Parts Ordering
  • And More

The Identifix Repair Hotline

In 1987 Identifix started out as an auto repair hotline, offering live technical assistance to professional shop owners and technicians seeking a trusted second opinion and additional expertise on various vehicle issues. More than 4 million calls later, our Repair Hotline is still providing personal service to customers across North America with over 45 OE factory-trained, ASE Master, L1 Carline Specialists. And every piece of data our specialists collect, including short-cut tests and confirmed fixes, are documented and made available in our award-winning Direct-Hit system. If the issue is new to you, chances are our experts have seen it before. Our Repair Hotline is organized into five Carline teams:

  • GM
  • Chrysler
  • Ford
  • European
  • Asian

Hotline customers always speak with an expert on their particular vehicle, with no exceptions.

To begin accessing any of these helpful resources, contact your local Mighty Rep to receive current Mighty discounted pricing.