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GM TRANSFER CASE NOISES Customer complaints involving howling, whining, shudder or grinding noises during parking lot maneuvers in Auto Mode or highway speeds in 4HI or Auto may occur on four wheel drive GM trucks and SUV vehicles. Vehicles affected range from 2014–2023 year models. Specific applications can be identified in GM Service Bulletin 19-NA-136. […]
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Scheduled vehicle maintenance makes good business sense, especially when compared to costly engine repairs or an engine replacement. Many vehicle owners unknowingly select a service interval that is not healthy for the engine or recommended by the vehicle manufacturer. Most vehicle manufacturers offer two service schedules…Normal and Severe Service. These options have created much controversy […]
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Troubleshooting today’s technology can be challenging for even the most experienced technician. Making an accurate diagnosis, rather than throwing a lot of expensive parts and labor at the symptom can be a challenge. How would your shop handle the following customer complaints? a) Crank but no-start b) Hard starts c) Long crank time d) Misfire […]
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When I started my career as a technician, performance-related diagnostics were not that challenging when compared to today’s technology. Most symptoms could be isolated to a fuel or ignition-related problem with a simple road test. Diagnostic equipment was limited to some basic tools such as a timing light, rpm/dwell meter, compression gauge, vacuum gauge, volt/ohm meter, […]
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Failure to provide timely maintenance on a turbo-charged diesel engine can result in some expensive repairs, especially if it involves replacing a turbocharger or engine. The inexperienced may not realize how important some of the basic services are when servicing these applications. The turbo-diesel engines require a greater volume of air compared to a normal […]
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Neglecting maintenance intervals can result in performance issues and internal engine damage due to sludge deposits restricting the flow of lubricant to vital engine components. Evidence of lack of maintenance will normally show up in the oil filter and related housing. The filter media will be impacted with sludge deposits. Where applicable, the filter cap […]
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A major part of the diagnostic process is identifying an issue from a normal characteristic. Following are some examples of customer complaints that could be mistaken as a problem when they may be a normal occurrence for the application. DIESEL ENGINES AND NOISE-RELATED SYMPTOMS Customer complaints of ticking, clicking, or cycling noises on 2017–2022 GM […]
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Customer complaints of rough idle, misfires, crank but no start or long crank time symptoms can be a challenge with today’s technology. Random or multiple misfire codes may be stored in memory. Symptoms that seem like an ignition related issue may actually be fuel related, carbon induced, or in some cases a normal characteristic. Fuel […]
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Low voltage conditions or the integrity of an electrical connection can pose some challenging events for the technician attempting to make an accurate diagnosis. In the world of automotive diagnostics, electrical problems have proven to be the most challenging, especially intermittent problems. Intermittent performance problems can be affected by connection-relate conditions and the presence of […]
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LOW FLUID LEVEL CAUSES POWER TRANSFER UNIT FAILURE Are you accurately checking those fluid levels and recommending fluid flushes or exchanges, where applicable? Unfortunately, many service technicians fall into a pattern of just performing lubrication services requested by the customer, which is usually triggered by a service reminder light indicating that it is time for […]
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