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SERVICING DIESELS: Identifying Normal Characteristics

SERVICING DIESELS: Identifying Normal Characteristics

September 20, 2022

A major part of the diagnostic process is identifying an issue from a normal characteristic. Following are some examples of customer complaints that could be mistaken as a problem when they may be a normal occurrence for the application. DIESEL ENGINES AND NOISE-RELATED SYMPTOMS Customer complaints of ticking, clicking, or cycling noises on 2017–2022 GM […]

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A Difficult Diagnosis: When Multiple Conditions Create Similar Symptoms

A Difficult Diagnosis: When Multiple Conditions Create Similar Symptoms

July 21, 2022

Customer complaints of rough idle, misfires, crank but no start or long crank time symptoms can be a challenge with today’s technology. Random or multiple misfire codes may be stored in memory. Symptoms that seem like an ignition related issue may actually be fuel related, carbon induced, or in some cases a normal characteristic. Fuel […]

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ELECTRICAL CONNECTIONS OR LOW VOLTAGE: Both Can Create Intermittent Electrical Challenges

ELECTRICAL CONNECTIONS OR LOW VOLTAGE: Both Can Create Intermittent Electrical Challenges

June 27, 2022

Low voltage conditions or the integrity of an electrical connection can pose some challenging events for the technician attempting to make an accurate diagnosis. In the world of automotive diagnostics, electrical problems have proven to be the most challenging, especially intermittent problems. Intermittent performance problems can be affected by connection-relate conditions and the presence of […]

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FLUID LEVELS AND SERVICE INTERVALS: LOW FLUID LEVEL CAUSES POWER TRANSFER UNIT FAILURE

FLUID LEVELS AND SERVICE INTERVALS: LOW FLUID LEVEL CAUSES POWER TRANSFER UNIT FAILURE

May 20, 2022

LOW FLUID LEVEL CAUSES POWER TRANSFER UNIT FAILURE Are you accurately checking those fluid levels and recommending fluid flushes or exchanges, where applicable? Unfortunately, many service technicians fall into a pattern of just performing lubrication services requested by the customer, which is usually triggered by a service reminder light indicating that it is time for […]

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ELECTRICAL INTERFERENCE: Diagnosing Radio Frequency Interference Symptoms

ELECTRICAL INTERFERENCE: Diagnosing Radio Frequency Interference Symptoms

March 30, 2022

Vehicles today incorporate a complex radio frequency system that controls many features such as Keyless Entry, Keyless Start/Stop, Remote Start and other electrical accessory components. Vehicle owners cherish these creature comforts as they eliminate the frustration of dealing with keys to control the same functions as the frequency-controlled devices. Often, they have a change of […]

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A Crash Course On Automotive Artificial Intelligence – ADAS

A Crash Course On Automotive Artificial Intelligence – ADAS

March 22, 2022

Artificial Intelligence (AI) is defined as the simulation of human intelligence processes by machines, especially computers. In automotive, this intelligence is known as ADAS or Advanced Driver Assistance Systems. ADAS includes technologically advanced features that enhance the safe operation of automobiles by increasing the driver’s reaction time to potential driving dangers. These systems use sensor […]

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SERVICE SOLUTIONS: Challenges for the Lube Service Technician

SERVICE SOLUTIONS: Challenges for the Lube Service Technician

March 3, 2022

DODGE AND JEEP OIL FILTER IDENTIFICATION Precaution must be taken when selecting the correct oil filter for the 3.0L Turbo Diesel engines used in the following applications to prevent engine damage. The vehicle manufacturer cautions about the design differences in the GEN-2 and GEN-3 oil filter cartridges used in 3.0L diesel engines and the importance […]

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Injector Pump Failure: Fuel System Flooded with Metal Particles

Injector Pump Failure: Fuel System Flooded with Metal Particles

February 24, 2022

The shop had performed a service on the customer’s 2015 Silverado equipped with a 6.6L Duramax Turbo Diesel, which included a fuel filter replacement. Weeks later the customer contacts the shop owner requesting re- imbursement in the amount of $14,000 to cover the repair cost of the fuel injection system due to an alleged defective […]

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Preparing for the Rise of EVs

Preparing for the Rise of EVs

January 26, 2022

Currently, a great debate is ensuing about when electric vehicles (EVs) will impact the industry on a large scale – and with this debate comes an onslaught of questions. What role will governments and manufacturers play in encouraging the sale and purchase of EVs? What will be the adoption rate by consumers? When will infrastructure, […]

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Silencing Engine Sounds: It May Be Impossible with Today’s Technology

Silencing Engine Sounds: It May Be Impossible with Today’s Technology

January 4, 2022

It is not uncommon to receive customer complaints involving noises that may resemble noisy valve lifters or bearing clearance related noises. Other sounds may include piston slap during cold starts lasting for a couple of minutes in cold temperatures. Some of these noises are a normal characteristic for the engine with no means of silencing […]

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