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Archive Tag: diagnostic challenges

Vehicle Modifications: They Can Create Diagnostic Challenges

Vehicle Modifications: They Can Create Diagnostic Challenges

May 23, 2019

Vehicle modifications can create some interesting challenges for a technician. The first step in the diagnostic process is a discussion with the vehicle owner, and if possible, have them accompany you on a road test. Always perform the basic diagnostic steps first. Determine if any modifications have been made to the vehicle. With today’s technology […]

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A Diagnostic Challenge: The Symptoms May Be a Normal Characteristic

A Diagnostic Challenge: The Symptoms May Be a Normal Characteristic

April 25, 2018

Often we are faced with customer complaints that are seemingly impossible to resolve. We methodically make our best diagnostic efforts and implement the necessary repairs to alleviate the customer’s complaint. Sometimes, our best efforts fail to provide a solution and when this happens, it looks bad on the technician and the parts supplier.

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