LOW FLUID LEVEL CAUSES POWER TRANSFER UNIT FAILURE Are you accurately checking those fluid levels and recommending fluid flushes or exchanges, where applicable? Unfortunately, many service technicians fall into a pattern of just performing lubrication services requested by the customer, which is usually triggered by a service reminder light indicating that it is time for […]
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DODGE AND JEEP OIL FILTER IDENTIFICATION Precaution must be taken when selecting the correct oil filter for the 3.0L Turbo Diesel engines used in the following applications to prevent engine damage. The vehicle manufacturer cautions about the design differences in the GEN-2 and GEN-3 oil filter cartridges used in 3.0L diesel engines and the importance […]
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The shop had performed a service on the customer’s 2015 Silverado equipped with a 6.6L Duramax Turbo Diesel, which included a fuel filter replacement. Weeks later the customer contacts the shop owner requesting re- imbursement in the amount of $14,000 to cover the repair cost of the fuel injection system due to an alleged defective […]
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Having been involved in the automotive field for the past 54 years, I have experienced firsthand how minor negligence can lead to a catastrophic event. Many technicians fall into a pattern that results in the technician taking some steps that could result in personal injury or damage to the customer’s vehicle. It is human nature […]
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The owner of the 2013 Ford F150 encountered a brake performance issue, which involved a pulling condition during brake application. The vehicle was a recent purchase with little maintenance history from the previous owner, other than an invoice in the glove compartment that reflected a recent disc pad replacement…
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